As a visitor to our Web site, www.bestfloorplans.com , you have the right to understand our information privacy practices prior to providing Best Floorplans with any of your Information.

What information we collect from you
Best Floorplans only collects Information that you voluntarily provide to us.
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How we use your information
Best Floorplans uses your Information for the purposes of responding to and processing your requests for our products and services.
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Who we share your information with
Best Floorplans will only share your Information with our authorized service providers that perform certain services or functions on our behalf or as required by law. Best Floorplans does not sell or rent your Information to anyone.
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How you can control the use of your information
Best Floorplans provides you with choice and control over the collection and use of your Information, as well as a means of updating, correcting, or removing any Information stored in your customer profile.
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How you can decide what marketing communications you'll receive
Best Floorplans provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Best Floorplans. For promotional postal mail, this can be accomplished by either sending an e-mail with "unsubscribe" in the subject line to optout@bestfloorplans.com that includes your Best Floorplans e-mail address and street address or by following the unsubscribe instructions on the postal mail piece. For promotional e-mail, this can be accomplished at any time by updating your preferences in My Profile. If you choose not to receive any of the promotional marketing services that Best Floorplans provides, then Best Floorplans will not send them to you.
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How we protect your information
To protect the confidentiality of your Information, Best Floorplans uses leading security technology and procedures.
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By providing you with this Privacy Statement, Best Floorplans is pledging our continued commitment to protecting the information you provide us. .

Best Floorplans's Privacy Statement
This Best Floorplans Privacy Statement discloses the information privacy practices for Best Floorplan's Web site, www.bestfloorplans.com. The Best Floorplans Web site is intended for use by residents of the U.S. that are over 18 years of age.

Information collected about you
Best Floorplans collects personally identifiable information ("Information") about you that you specifically and voluntarily provide. Information includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of Best Floorplans in order to order floorplans, and some Information is needed in order to process and fulfill your service requests, many areas of Best Floorplans can be accessed without providing any Information.

On all Best Floorplans pages that collect Information, we specifically describe what information is required in order to provide you with the product or service you have requested.

Best Floorplans collects Information when you:

• Become an Best Floorplans member
• Order a Floor Plan
• Participate in a survey, contest, or sweepstakes
• Contact Best Floorplans

Floor Plan Order Information
Best Floorplans collects the billing address of the credit card that is used to purchase floor plans. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for floor plans purchased through Best Floorplans. Please view our Credit Card Guarantee for additional information on Best Floorplans's commitment to protecting your credit card security.

Contests and sweepstakes information
Occasionally, Best Floorplans may offer our members and site visitors an opportunity to participate in a contest or sweepstakes. Information collected by Best Floorplans when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address.

Surveys
Best Floorplans may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by Best Floorplans when you participate in a survey may include your full name, e-mail address, and street address.

Contacting Best Floorplans
Best Floorplans collects Information such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Best Floorplans, or accessing your account.

Other information we collect
Some information is collected automatically every time you visit Best Floorplans (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

Cookies and other Web technologies
When you visit Best Floorplans we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any Information. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many services and planning tools offered by Best Floorplans.

When you access the My Orders or My Profile areas of the Best Floorplans Web site, or order a floor plan, Best Floorplans requires you to sign in as a member, using your Member ID and password. Once you sign in as an Best Floorplans member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

A cookie file may also be placed on your hard drive by Best Floorplans's third-party advertising companies. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about related goods and services that you may be interested in. The information they collect does not include your Information.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No Information is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers, click here.

Computer information
Best Floorplans collects certain technical information from your computer each time you request a page during a visit to Best Floorplans. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

Information from other sources
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized Best Floorplan personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Use of your information
Information collected on Best Floorplans may be used to:

• Register you as an Best Floorplans member
• Order Floor Plans
• Notify you of your order status
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our site

Floor plan purchase
Information collected from you when you purchase a floor plan is used to bill your credit card and deliver your floor plan, either electronically or through the mail.

Floor plan notification
Best Floorplans may send you an e-mail notification to inform you of the status of your measure appointment or order. 

Marketing notifications
As a registered Best Floorplans member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, or other opportunities on Best Floorplans and its marketing partners. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from Best Floorplans. This only occurs if your computer supports such technology.

You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, or other opportunities on Best Floorplans and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by Best Floorplans on our partners' behalf.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Best Floorplans, or accessing your account.

Improving the quality of your visit to our site
We collect certain information (e.g., order information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No Information is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Best Floorplans Web site, such as a flight origin or destination. No Information is used to deliver targeted advertisements.

Sharing your information
Best Floorplans does not sell or rent your Information to anyone.

Service providers
To provide and process the services you request, Best Floorplans shares your Information with our authorized service providers that perform certain services or functions on our behalf. We only share information about floor plans ordered on Best Floorplans. Our service providers need information about your profile, as well as your credit card information, to process and confirm your order. These service providers will disclose information about your profile to other suppliers whose products you have purchased. Although Best Floorplans offers products from reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any suppliers whose products you purchase on Best Floorplans. In addition, these suppliers may also contact you as necessary to obtain additional information about your order.

Best Floorplans will occasionally share aggregated information with our service providers. This information does not contain any Information and is used to develop featured programs and content that will be of interest to our members and site visitors.

In the event that you make a new, or update an existing, order by calling our phone number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Best Floorplans may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Best Floorplans.

Trusted business partners
In addition, we have partnered with various third-party Web sites to offer Best Floorplans services. These trusted third-party companies have added sections to their Web sites in order to offer Best Floorplans provided services. We will not share any of your Information with these trusted third-party companies, even if you register on Best Floorplans through their Web sites.

Our obligations
Best Floorplans may be required by law to disclose information you have provided in obtaining our products or services. Best Floorplans may also disclose information against someone who poses a threat to Best Floorplans's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Best Floorplans to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites
There are several places throughout Best Floorplans that may link you to other Web sites that do not operate under Best Floorplans's information privacy practices. When you click through to these Web sites, Best Floorplans's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information
Best Floorplans believes that members and site visitors should have control over the collection and use of their Information. You have access to your information in the following areas of Best Floorplans:

My Profile
The My Profile page on Best Floorplans allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to special e-mail promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to Best Floorplans. You can update or correct names, phone numbers, and update your ordering preferences.

You can also close your Best Floorplans account by selecting the Account Closure option. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.

My Orders
The My Orders page on Best Floorplans allows members to view or update their orders.

Communications from Best Floorplans
Members will receive communications from Best Floorplans when they:

• Sign up to become an Best Floorplans member
• Request to update or close an account
• Purchase a floor plan 
• Elect to receive special promotional marketing communications
• Win a contest or sweepstakes
• Contact Best Floorplans with questions/suggestions
• Are asked to complete a survey about their experience on our site or our service

Sign up to become an Best Floorplans member
When you sign up as a new Best Floorplans member, you will receive a "Welcome to Best Floorplans" e-mail. This e-mail contains your Member ID and describes the benefits of using Best Floorplans for planning and purchasing your floor plan needs.

Request to close or update an account
When you complete an Account Closure request or modify your account information (e.g., update your e-mail address), we will send you a confirmation e-mail.

Purchase a floor plan
Each time you purchase a floor plan through Best Floorplans, you will receive confirmation of your order via e-mail. 

Elect to receive other special promotional marketing communications
As a registered Best Floorplans member, you will occasionally receive e-mails notifying you of special promotions or other news. Special promotional e-mails are intended to inform you of new or unique opportunities or special deals that are available on Best Floorplans. You can opt out of your subscription to Best Floorplans's promotional e-mail services at any time on the My Profile page under the heading "E-mail settings." You can also unsubscribe to the special promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line.

In addition, you will occasionally receive postal mail notifying you of special promotions or other news. You can unsubscribe from this postal mail service by either sending an e-mail with "unsubscribe" in the subject line to optout@customercare.Best Floorplans that includes your Best Floorplans e-mail address and street address or by following the instructions on the postal mail piece you receive.

Contests and sweepstakes
You have the option of sending an e-mail to Best Floorplans requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions
When you request assistance with viewing your orders, logging on to the Best Floorplans Web site, or accessing your account, we will respond to you via e-mail or telephone.

Surveys
To help us improve Best Floorplans and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.

Protecting your information
We want our members and site visitors to feel confident about using Best Floorplans to plan and purchase their floor plans, so we are committed to protecting the information we collect. Best Floorplans has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Best Floorplans only stores the information you provide when registering to become an Best Floorplans member or purchase a floor plan.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Best Floorplans over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Changes to the Best Floorplans Privacy Statement
This Privacy Statement was produced and posted on Best Floorplans on November 3, 2003. Best Floorplans reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Best Floorplans will use your Information, Best Floorplans will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Best Floorplans
We want to make sure you have control over your online experience as an Best Floorplans customer, from planning and purchasing your floor plans to protecting your personal information.

Best Floorplans customer service is ready to help with your Best Floorplans concerns. When you need help, use our support and feedback form. All e-mail receives a response within 24 hours. You may also call (773) 527-2918 to speak to a representative personally. Representatives will address any questions or concerns you may have about your Best Floorplans purchases. We will do our best to respond to your request for assistance or other questions about Best Floorplans within 24 hours.